What our customers are saying

A very high customer retention rate, and word-of-mouth referrals support our belief that our service is making a real difference to businesses. Feedback tells us that our customer care really stands out in our industry. We take great pride in both these things.

Here’s what our customers have to say…

I just want to say a big big thank you for helping us out in our hour of need when TNT were indisposed due to major computer issues.

It was an absolute pleasure working with Atom Logistics. The Customer Service Team are very friendly and professional and kept me updated at all times, even when I was tracking a parcel. We were given excellent prices and excellent Customer Service with a smile every time.

Many thanks again, it was a pleasure

Lesley Harvey - stemko group

I have worked with Nick at Atom for over 4 years and cannot fault the customer service levels that are constantly maintained. Gemma always goes the extra mile for us and has the “nothing is too much trouble” attitude which is refreshing in this day and age.

Sue Clarke - EOS Solutions

By the way, that was Prompt! I reckon the phone only rang twice before Russell W picked up, then the query was forwarded, investigated and responded to within a very short space of time.. excellent behaviour. Thankyou..

Jonathan Brock - Granta Processors

The Customer Service team at Atom are always ready to help and go the extra mile when we have a disgruntled customer. They do their upmost to succeed in a solution and always keep a promise.

Gemma Pittock and Ann-Marie Skidmore - Valley Northern

I’d like to thank Atom Logistics for their excellent service, especially Sophie Sleem who went the extra mile and made sure our customer received their goods same day at no extra cost, out of goodwill from Atom. Within two hours, the goods were delivered, and I was sent a POD immediately to send to my customer. Excellent service – keep it up!

Carla Smith - Rutland UK

I first found out about Atom by a promotional email. I never had heard of Atom before but because of the service they offered and their competitive prices, I decided to make contact with them. An area manager from Atom came to see me and explained more about how Atom operate. We decided to start using Atom for the distribution of all of our light sided parcels and a few pallets. We are very satisfied with the service we receive via Atom and not only that the prices we pay via Atom are cheaper than contacting the carrier companies for a direct tariff. If you ever need to use the customer service at Atom you will be dealt with in a prompt professional manner and they are very keen to resolve any problem or situation that you find yourself in.

I could highly recommended Atom as I have been dealing with them now for over a year and I have received a constant high level of service which indirectly is helping me keep my customers happy too.

Andrew Clapham - Direct Building Products Ltd

We have had a great start with Atom and hope for many good years to come!

Christopher Howard - Polydon Industries Ltd

We are very happy with the service we receive from Atom and the savings we have made.

Andrew Remmington - Silver Viscount Ltd

Atom are giving very good customer service.

Terry Harmer - Armafix

Atom never leaves a query until it has been fully and helpfully resolved.

Lloyd Hamilton - Springfield Papers

One call does it all when logistics is the question!

Mick Clark - We Pack LLP

Atom Logistics are an excellent "one stop shop" for any freight to any destination.

Bob Francis - Parma Group