Personal Client Care

Client care is at the forefront of what we do and we like to offer a personal service. You will have dedicated contacts who understand your business requirements and are there to support you whenever you need it.

Quick Resolution

Our Client Care team aim for a three second response on calls and 60 minute response on emails.

Senior Support

We have access to senior contacts within the carrier industry and therefore can utilise this advantage on your behalf.

One Call to Solve All Issues

Don’t spend time trying to get through to the right person, call Atom no matter the issue and we take it from there. This saves time and logistical headaches!

Free Access to Experts

We have a consultant approach to helping you find the right solutions for your business needs and we are always at the end of the phone or an email to answer your questions, all inclusive of your package with us!

Bespoke Packages

We tailor our packages based on client needs. For example, not every client needs a KPI report or a cost comparison but if you need it, we can do it.

Atom have been an amazing addition to our tracking services, working on behalf of us to get the best out of couriers. Their customer service team are always on hand and ready to jump onto any issue that arises and typically get back in touch within 10-20 minutes of an email being sent. they have worked with us to ensure that our customers can get the services they expect from us, and as a team are very grateful for all that they do for us.

Louise, Agri-Linc

Excellent prompt service all-round from Atom team – quick to action and respond to requested. They can’t resolve every courier issue but do everything they can to reduce the impact. And best of all, every pound spent helps a great cause!

Lyndon, Beck Group