What are the levels of warranty cover available?
- 2.99% for up to a £150 payout
- 3.50% for up to a £200 payout
- 3.99% for up to a £250 payout
- 4.99% for up to a £300 payout
- 5.99% for up to a £350 payout
This % is charged with the weekly invoicing just like a fuel surcharge (Atoms fuel surcharge is comparatively low, even with a 2.99% surcharge its often still below the industry standard).
What is the process for making a claim?
This process is very simple:
- Request an Atom Logistics Service Warranty claim form from [email protected].
- Complete the Atom Logistics Service Warranty claim form within 7-14 days and return to Atom.
- Atom will then process and ask for any further information, if required.
- Atom validates claim and credits customer’s account in accordance with the Service Warranty.
What is our excess?
Atom Logistics applies a small surcharge of £9.99 per claim.
Can higher levels of cover be applied to one-off consignments?
No. The customer has to decide what level they require and that is a flat rate. A customer can at any time amend the level of warranty cover but it will be applied to all consignments.
What is the time limit for making a claim?
Claims for damage goods need to be logged within 7 calendar days of delivery date. Claims for lost goods need to be logged within 14 calendar days of dispatch date.
What evidence is required to support a claim?
- Copy of purchase invoice from your supplier.
- Copy of sales invoice to your customer.
- If you are a manufacturer, a sales invoice will be required and a % in proportion to the sales invoice will be offered.
- In certain instances, photographic evidence may be required.
If successful how long will it take for the credit to reach the customer?
Within 21 working days.
Is everything that a customer could send be covered by this warranty?
No. There are certain products excluded but it is a much shorter list and far less complicated than standard industry underwriters work to (see Terms & Conditions for list of exclusions).
How is the claim paid out?
A credit note will be raised and sent to you.
What if I have any other questions about the warranty cover or process?
Contact the team on 0800 849 8430 or email [email protected].