PRIVACY POLICY

Atom Logistics is committed to the protection of your personal information in accordance with the Data Protection Act 1998 and the Data Protection Directives set out in the European Union directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data. Atom Logistics refers to UBT (EU) Ltd, a company incorporated in England and Wales with company number 4938684 whose registered office is located at Exchange Place, Poseidon Way, Warwick, CV34 6BY. This Privacy Policy shall apply to Atom Logistics and any entities which are owned or controlled by Atom Logistics that are involved in the business conducted by Atom Logistics.

This policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any Personal Information Atom Logistics collects from you, or that you provide to Atom Logistics, will be processed by us. Please read the following carefully to understand Atom Logistics views and practices regarding your Personal Information and how we will treat it. By visiting www.atomlogistics.com (the “Website“) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the “Act“), the data controller is Atom Logistics.

Our nominated representative for the purpose of the Act is Rob Taylor.

If you wish to make any inquiries regarding this Privacy Policy, you should contact Atom Logistics Privacy Officer by telephone on Tel 0800 849 8430 or by email at the following address: customerservice@atomlogistics.com

Atom Logistics may, from time to time, review and update this Privacy Policy to take account of new laws and technology. All personal information held by Atom Logistics will be governed by its most recent policy, posted on this Website. This Privacy Policy was last updated in March 2017.

What is “Personal Information”

1.1 “Personal Information” means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

When do we collect Personal Information?

2.1 Atom Logistics collects Personal Information from its customers and potential customers in a variety of ways. Atom Logistics may collect Personal Information such as your name, contact details and occupation when you visit or register on our Website, use products or services, enter promotions or sweepstakes, search for a product or service, participate in discussion boards or other social media functions, when you report a problem with the Website or contact us by telephone. From time to time, Atom Logistics conducts surveys that may include questions relating to your Personal Information. Any Personal Information you agree to provide in response to these surveys will also be collected by Atom Logistics and may be held, used and disclosed in accordance with this Privacy Policy. The information you give Atom Logistics may include your name, address, email address and phone number, financial and credit card information, personal description and photograph.

2.2 Atom Logistics may also collect Personal Information about you via suppliers and business partners. However, Atom Logistics will only collect your Personal Information in this way if it is not reasonable or practical to collect this information directly from you.

Information collected via this Website

3.1 Atom Logistics will not collect any Personal Information about visitors to this Website except when they knowingly provide it or as otherwise described below. For example, Atom Logistics will collect Personal Information from users to its Website when they register to use the Website, receive e-mail updates from Atom Logistics, or enter promotions or sweepstakes.

3.2 With regard to each of your visits to the Website Atom Logistics may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

3.3 Information Atom Logistics receive from other sources. Atom Logistics may receive information about you if you use any of the other websites we operate or the other services we provide. In this case Atom Logistics will have informed you when Atom Logistics collected that data that we may be shared internally and combined with data collected on this Website. Atom Logistics are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Click Stream Data

3.4 When you visit and browse this Website, Atom Logistics website host will collect Personal Information for statistical, reporting and maintenance purposes.

3.5 The Personal Information referred to in clause 3.4 above will not be used to identify you and may include:

The number of users visiting this Website and the number of pages viewed;
The date, time and duration of a visit; or
The path taken through this Website.

3.6 Atom Logistics website host uses this information to administer and improve the performance of this Website.

Cookies

3.7 Cookies are small text files that are transferred to a user’s computer hard drive by a Website for the purpose of storing information about a user’s identity, browser type or website visiting patterns.

3.8 Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. For detailed information on the cookies Atom Logistics uses and the purposes for which we use them see our Cookie Policy.

3.9 If you access this Website, a cookie is downloaded onto your computer’s hard drive when you first log onto this Website and it is automatically deleted from your hard drive after a period of thirty days.

Web Beacons

3.10 Web beacons are images that originate from a third party website to track visitor activities. Atom Logistics currently uses web beacons to track the visiting patterns of individuals accessing this Website.

How Atom Logistics uses the Personal Information it collects about you

4.1 Atom Logistics uses the information it collects about you to:

  • Provide you with products or services you have requested.
  • Personalise and customise your experiences with this Website.
  • Help Atom Logistics research the needs of its users and to market its products and services with a better understanding of your needs and the needs of users generally.
  • Communicate with you
  • Provide you with ongoing information about Atom Logistics in which Atom Logistics believes you may be interested.
  • Give you the opportunity from time to time to receive e-mail and ‘e-newsletters’ from Atom Logistics.
  • To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, Atom Logistics will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, Atom Logistics (or they) will contact you by electronic means only if you have consented to this. If you do not want Atom Logistics to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form or registration form).
  • To notify you about changes to our service;
  • To ensure that content from our Website is presented in the most effective manner for you and for your computer.
  • Other Personal Information provided voluntarily by you is used to better understand Atom Logistics users and to help improve and promote its services.

4.2 Atom Logistics will only collect and use your Personal Information in accordance with this Privacy Policy or otherwise with your prior express written consent.

4.3 If you choose not to provide your Personal Information to Atom Logistics for the purposes set out in this Privacy Policy, the only consequence for you will be that we will not be able to provide you with the requested service or access to the Website.

Who we disclose your Personal Information to

5.1 Atom Logistics discloses the information about its customers and potential customers if or when Atom Logistics:

  • Has your consent to share the information.
  • Or someone acting on Atom Logistics behalf provides the product or service you have requested.
  • Reasonably believes that your actions on the Website violates Atom Logistics Terms of Use.

5.2 Atom Logistics may disclose Personal Information to third parties but only to the extent necessary to fulfil the purposes for which the Personal Information was collected. For example, Atom Logistics may disclose Personal Information to Atom Logistics officers and employees and its professional advisers and consultants to help improve the services offered by Atom Logistics, but only on a confidential and need-to-know basis.

5.3 Atom Logistics may also disclose your Personal Information to our website host in certain limited circumstances, for example ensuring that if the Website experiences a technical problem it is able to operate in an effective and secure manner.

5.4 Atom Logistics may disclose your Personal Information to organisations that are located in foreign countries solely for the purposes set out in this Privacy Policy provided that such disclosure is permitted under the Data Protection Directives or Act. For example, the Data Protection Directives or Act permit disclosure to a person in a foreign country where Atom Logistics reasonably believes that the recipient of the information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the Data Protection Directives or Act.

5.5. In addition Atom Logistics will use Personal Information which it has collected from you to:

  • Administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • Improve our Website to ensure that content is presented in the most effective manner for you and for your computer.
  • Allow you to participate in interactive features of our service, when you choose to do so.
  • Part of our efforts to keep our Website safe and secure.
  • Measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  • Make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them.

5.6 Personal Information we receive from other sources. Atom Logistics may combine this Personal Information with Personal Information you give to us and Personal Information Atom Logistics collects about you. Atom Logistics may us this Personal Information and the combined Personal Information for the purposes set out above (depending on the types of information we receive).

Marketing

6.1 Atom Logistics may use your Personal Information to provide you with promotional material about Atom Logistics or the services and products offered by Atom Logistics. If you do not wish to receive promotional information, you can contact our Privacy Officer by emailing customerservice@atomlogistics.com at any time so that your name can be removed from its marketing lists. Alternatively you can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your Personal Information.

6.2 Otherwise, Atom Logistics will not disclose any of your Personal Information to any other organisation unless the disclosure is required by law or is otherwise permitted by the Data Protection Directives or Act.

Finding out what Personal Information Atom Logistics holds about you

7.1 You are entitled to access Personal Information that Atom Logistics holds about you. If you request access to your Personal Information, we will grant your request unless providing you with access would unreasonably impact upon the privacy of others or is not otherwise permitted under the Data Protection Directives or Act. If Atom Logistics refuses your request to access your Personal Information, it will provide you with reasons for the refusal.

7.2 A request for access can be done in any of the following ways:

Phone: 0800 849 8430

Email: customerservice@atomlogistics.com

Write to: Atom Logistics, Exchange Place, Poseidon Way, Warwick, CV34 6BY, UK.

Updating, storage and security of Personal Information held by Atom Logistics

8.1 Atom Logistics aims to keep your Personal Information secure and up to date. Any Personal Information that is collected via this Website or which is held on Atom Logistics computer systems is protected by SSL encryptions for data transmission. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. Atom Logistics asks you not to share a password with anyone.

8.2 Personal Information that is held by Atom Logistics in hard copy is stored securely on its premises and is only disclosed or used for the purposes described in this Privacy Policy. Personal Information that Atom Logistics collects from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for Atom Logistics or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Atom Logistics will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy.

8.3 You can update your contact and profile information at any time by contacting our Privacy Officer on the number above or you may edit your Atom Logistics account information and preferences. If we find that we have no further need for your Personal Information we will permanently de-identify it or remove it from our system and destroy all record of it. Atom Logistics welcomes any changes to your details so as to keep our records up to date.

8.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure of your Personal Information

9.1 We may share your Personal Information with any member of our group from time to time, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

9.2 Atom Logistics may share your Personal Information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract Atom Logistics enters into with them or you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. Atom Logistics do not disclose information about identifiable individuals to our advertisers, but Atom Logistics may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). Atom Logistics may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). Atom Logistics may make use of the Personal Information we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our Website.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

9.3 Atom Logistics may disclose your Personal Information to third parties:

  • In the event that we sell or buy any business or assets, in which case Atom Logistics may disclose your Personal Information to the prospective seller or buyer of such business or assets.
  • If Atom Logistics or substantially all of its assets are acquired by a third party, in which case Personal Information held by it about its customers will be one of the transferred assets.
  • If Atom Logistics are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Atom Logistics, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

10.1 Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Atom Logistics does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

11.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information Atom Logistics holds about you.

Changes to our Privacy Policy

12.1 Any changes Atom Logistics may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

What to do if you have a question, problem or complaint about our use of your Personal Information

13.1 If you feel that your privacy has not been respected or that Atom Logistics has conducted itself inconsistently with this Privacy Policy or the Data Protection Directives or Act in respect of your Personal Information, please contact our Privacy Officer in any of the following ways:

Phone: 0800 849 8430

Email: customerservice@atomlogistics.com

Write to: Atom Logistics, Exchange Place, Poseidon Way, Warwick, CV34 6BY, UK.

Published – 04/04/2017